All returns must be authorized. Contact Butler Mobility Products by calling 717-938-4253 or emailing [email protected] to authorize your return and receive an RMA Number to return a product. In no case will credit be issued to cover physical damage incurred in transit. Authorization and shipping instructions may be obtained from Butler Mobility Products. All returned material not eligible for adjustment will be immediately returned to the customer, transportation collect, unless we have the customer’s specific authority to scrap. All credit allowed will be at prices in effect on the day the return was originally purchased, less handling and re-stocking charge (when applicable) of 20%. Butler Mobility Products can accept no charges for packaging, inspection, shipping, or other cost in connection with any unit returned for adjustment.